Privacy Policy

OTOTOI DESIGN LAB | MONO

Last updated: December 10, 2024

At Ototoi Design Lab and Mono by Ototoi (collectively referred to as “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your information when you interact with our services, including:

By accessing or using these services (collectively, the “Services”), you agree to the practices outlined in this Policy.

  1. Information We Collect

We collect personal information to provide you with our services. The types of information we collect include:

A. Information You Provide to Us:

  • Contact details: Name, email, phone number, billing and shipping addresses.
  • Account details (if applicable): Username, password, and preferences.
  • Order details: Purchased items, payment confirmations, and transaction history.
  • Communication details: Messages or support inquiries submitted to us.

B. Information Collected Automatically:

  • Usage Data: IP address, device type, browser type, and activity on the Services (e.g., pages viewed or actions taken).
  • Cookies: We use cookies to enhance your experience. You can manage cookie preferences in your browser settings.

C. Information from Third Parties:

  • We may receive information from partners like Shopify, payment processors, and analytics providers.

  1. How We Use Your Information

We use your information to:

  • Process orders and provide products/services.
  • Communicate with you about orders, refunds, or customer support.
  • Improve our Services and personalize your experience.
  • Conduct marketing, including sending promotions or updates (with your consent).
  • Detect and prevent fraud, security issues, or unauthorized activities.
  • Comply with legal obligations

  1. Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purposes outlined in this Policy.
  • Comply with legal or regulatory obligations.

Once the retention period expires, we will securely delete or anonymize your personal information.

  1. Sharing Your Information

We may share your information with:

  • Service providers (e.g., Shopify, payment processors, shipping partners) to fulfill your orders.
  • Marketing partners to deliver tailored advertisements (with your consent).
  • Legal authorities, if required by law or to protect our rights.

We do not sell your personal information.

  1. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information.
  • Request corrections or deletions of your data.
  • Opt out of marketing communications or targeted advertising.

To exercise these rights, please contact us at https://www.ototoi.ca/contact/

  1. Security

We implement industry-standard security measures to protect your information. However, no system is 100% secure.

  1. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children.

  1. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised “Last updated” date.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Ototoi Design Lab | https://www.ototoi.ca/contact/

Mono by Ototoi
Website: https://www.ototoi.ca/mono/

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